Shipping Policy

Definitions

For the purposes of this Shipping Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to INSIGHT CONCEPT SDN. BHD.
• “Goods” refers to the drinks, beverages, and other items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the INSIGHT CONCEPT SDN. BHD. website, accessible from https://insightconcept.online/
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• “Shipping” means the transportation and delivery of Goods from the Company to the delivery address provided by You.
• “Delivery Address” means the address provided by You when placing an Order through the Service.
• “Business Days” means days on which normal delivery and business operations are conducted, excluding applicable public holidays and other non-operational days.

1. General Shipping Information

At INSIGHT CONCEPT SDN. BHD., We aim to provide a straightforward and convenient delivery service for customers purchasing drinks and beverages through Our Website.

This Shipping Policy explains the delivery areas, delivery timeframe, shipping charges, delivery conditions, and other matters relating to the shipment of Goods purchased through the Service.

By placing an Order through Our Website, You acknowledge that You have read, understood, and agreed to this Shipping Policy.

This Shipping Policy should be read together with Our Terms & Conditions and Return, Refund and Exchange Policy.

2. Shipping Coverage

INSIGHT CONCEPT SDN. BHD. currently provides shipping services within Malaysia only.

Orders may be delivered to eligible addresses located within Malaysia, subject to delivery coverage and the availability of Our delivery or courier service.

We do not currently provide international shipping.

This means that Orders cannot be shipped to addresses outside Malaysia, including but not limited to:

• Singapore.
• Thailand.
• Indonesia.
• Brunei.
• Vietnam.
• The Philippines.
• Other countries or territories outside Malaysia.

If You require delivery to an address outside Malaysia, please contact Us at insight_concept@outlook.com before placing an Order.

3. No International Shipping

All Orders placed through the Website must have a valid delivery address within Malaysia.

The Company reserves the right to cancel an Order if the delivery address provided is located outside Malaysia or is otherwise outside Our available delivery coverage.

If an Order has been paid for but cannot be delivered because the provided address is outside Malaysia, the Company will contact the customer regarding the applicable cancellation and refund arrangements.

4. Free Shipping

The Company currently provides free shipping within Malaysia.

Customers will not be charged a separate shipping or delivery fee for eligible Orders delivered within Our available Malaysian delivery areas.

The shipping fee displayed at checkout, where applicable, will reflect the delivery charges applicable to the Order.

The Company reserves the right to modify its shipping arrangements or introduce shipping charges in the future. Any applicable charges will be clearly displayed before You complete Your purchase.

5. Delivery Timeframe

Our standard delivery timeframe is within 7 days.

Orders will generally be delivered within 7 days from the date the Order has been successfully processed, subject to product availability, delivery coverage, and circumstances affecting the delivery process.

The 7-day timeframe is an estimated standard delivery period and should not be interpreted as a guaranteed delivery date unless expressly stated otherwise by the Company.

Customers are advised to ensure that the delivery information provided during checkout is accurate and complete to avoid unnecessary delays.

6. No Overnight Delivery

The Company does not provide overnight delivery.

We are unable to guarantee delivery on the same day or the following day after an Order is placed.

Customers should place Orders sufficiently in advance if the Goods are required for a particular date or occasion.

Requests for urgent, same-day, next-day, express, or overnight delivery cannot be guaranteed and may not be available.

7. Order Processing

Orders will be processed after the Company has successfully received and confirmed the Order and payment, where applicable.

Processing may include:

1. Receiving the Order.
2. Verifying the Order details.
3. Confirming payment.
4. Checking Product availability.
5. Preparing and packing the Goods.
6. Arranging delivery.
7. Handing the Order to the relevant delivery provider.
8. Delivering the Order to the Delivery Address provided by You.

The delivery timeframe may depend on the time required to complete these steps.

8. Delivery Address

You are responsible for providing an accurate and complete Delivery Address when placing Your Order.

Please ensure that the following information is correct:

• Recipient’s full name.
• Contact number.
• House or unit number.
• Building name, where applicable.
• Street name.
• Area or neighbourhood.
• Postcode.
• City or town.
• State.
• Any relevant delivery instructions.

The Company will not be responsible for delays, failed deliveries, additional delivery attempts, or other issues caused by incorrect, incomplete, or inaccurate delivery information provided by You.

9. Changes to Delivery Address

If You need to change the Delivery Address after placing an Order, You should contact Us as soon as possible at insight_concept@outlook.com.

We will try to accommodate address changes where the Order has not yet been processed or dispatched.

However, once an Order has been processed, packed, handed to the delivery provider, or placed in transit, We may not be able to change the Delivery Address.

Any address change that results in additional delivery costs or other charges, where applicable, may be subject to additional terms.

10. Delivery Attempts

The delivery provider may attempt to deliver the Order to the Delivery Address provided by You.

You are responsible for ensuring that someone is available to receive the Order where required.

If no one is available to receive the Order, the delivery provider may:

• Attempt delivery again.
• Contact the recipient.
• Leave the parcel at an appropriate location where permitted.
• Arrange collection from a designated location.
• Return the parcel to the sender.

The specific procedure may vary depending on the delivery provider and delivery location.

11. Delayed Delivery

Although We aim to deliver Orders within 7 days, delivery may occasionally take longer due to circumstances beyond Our reasonable control.

Potential causes of delivery delays include:

• High Order volumes.
• Courier delays.
• Public holidays.
• Severe weather.
• Flooding.
• Traffic conditions.
• Road closures.
• Natural disasters.
• Operational disruptions.
• Incorrect or incomplete delivery information.
• Recipient unavailability.
• Remote or difficult-to-access delivery locations.
• Delivery provider disruptions.
• Technical issues.
• Other unforeseen circumstances.

Where a delay occurs, We will make reasonable efforts to assist the customer and provide available delivery information.

12. Delivery Beyond the Stated Timeframe

If an Order has not been delivered within the stated delivery timeframe, the customer may contact Us at insight_concept@outlook.com so that We can check the status of the Order.

Where applicable, delivery delays may be handled in accordance with Our Return, Refund and Exchange Policy.

Customers should provide their Order number and relevant delivery details when contacting Us about a delayed Order.

13. Tracking Information

Where tracking information is available, the Company may provide the customer with a tracking number or delivery update.

Tracking information is provided for convenience and may be subject to updates by the relevant delivery provider.

The Company does not guarantee that tracking information will be available immediately after an Order has been dispatched.

Delivery status updates may take time to appear in the delivery provider’s tracking system.

14. Delivery of Drinks and Beverages

As Our business involves the sale of drinks and beverages, We take reasonable steps to ensure that Goods are appropriately prepared and packed before dispatch.

Customers should inspect the condition of the package and Goods immediately upon delivery.

If a package appears seriously damaged, leaking, opened, contaminated, or otherwise compromised upon delivery, You should document the condition with clear photographs or video evidence and contact Us promptly.

Customers should not consume any drink or beverage that appears spoiled, contaminated, damaged, or otherwise unsafe.

Any claim relating to damaged, defective, spoiled, or incorrect Goods will be handled in accordance with Our Return, Refund and Exchange Policy.

15. Customer Responsibility Upon Delivery

Upon receiving an Order, You should promptly:

• Check that the parcel belongs to You.
• Check the shipping label and Order details.
• Check the quantity of Goods received.
• Check whether the Goods match Your Order.
• Inspect the condition of the packaging.
• Inspect the condition of the Goods.
• Record an unboxing video where required under Our Return, Refund and Exchange Policy.
• Report any issue to the Company within the applicable claim period.

Failure to promptly inspect the Order may affect Our ability to investigate certain claims.

16. Unboxing Video

Customers are advised to record a clear and continuous unboxing video when receiving their Orders.

The video should clearly show:

• The unopened parcel.
• The shipping label.
• The outer packaging.
• The opening of the parcel.
• The Goods received.
• The condition of the Goods upon opening.

Where a return, refund, or exchange is requested, the Company may require this evidence as part of the claim review process.

Please refer to Our Return, Refund and Exchange Policy for the applicable evidence requirements and claim deadline.

17. Damaged Packages

If Your parcel appears damaged during delivery, You should take clear photographs or videos of the package before opening it, where reasonably possible.

If the Goods inside the parcel are damaged, defective, spoiled, or otherwise unsuitable, You should contact the Company at insight_concept@outlook.com within the applicable claim period.

The Company may request photographs, videos, Order information, shipping details, or other supporting evidence to investigate the matter.

18. Wrong Items Received

If You receive a Product that is different from the Product ordered, You must notify Us as soon as possible.

The Company may require:

• Order number.
• Photographs of the item received.
• Photographs of the shipping label.
• Unboxing video.
• Other supporting information.

Approved cases will be handled in accordance with the Company’s Return, Refund and Exchange Policy.

19. Missing Items

If Your Order contains fewer items than the quantity stated in Your Order Confirmation, please contact Us promptly at insight_concept@outlook.com.

We may request photographs, an unboxing video, Order details, and other information to verify the claim.

Any approved resolution will be determined in accordance with the Company’s applicable policies.

20. Incorrect Delivery Information

The Company is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

This includes, but is not limited to:

• Incorrect address.
• Incorrect postcode.
• Incorrect phone number.
• Missing unit number.
• Incorrect recipient name.
• Incomplete address.
• Failure to provide required access instructions.

Customers should carefully review all delivery information before completing checkout.

21. Refused or Unsuccessful Delivery

If an Order cannot be delivered because the recipient refuses the parcel, the recipient is unavailable, the address is inaccessible, or the delivery provider is unable to complete delivery after reasonable attempts, the Order may be returned to the Company.

In such circumstances, the Company may contact the customer to determine the appropriate next steps.

Any additional delivery or handling arrangements may be subject to the Company’s discretion and applicable policies.

22. Remote and Difficult-to-Access Areas

Delivery availability may vary depending on the location of the Delivery Address.

Certain remote, restricted, rural, or difficult-to-access areas may experience longer delivery times or limited delivery services.

Where a delivery provider cannot service a particular address, the Company may contact the customer regarding an alternative delivery arrangement.

23. Public Holidays and Peak Periods

Orders placed during public holidays, festive seasons, promotional campaigns, peak sales periods, or other periods of unusually high demand may take longer to process or deliver.

Customers are encouraged to place Orders early if the Goods are required for a specific occasion.

The Company will make reasonable efforts to process and dispatch Orders as promptly as possible.

24. No International Delivery

The Company’s shipping service is currently limited to Malaysia.

We do not accept or arrange international delivery.

Customers must not use freight forwarding services or alternative arrangements to circumvent Our international shipping restrictions without first obtaining the Company’s written approval.

The Company reserves the right to cancel an Order where the intended delivery arrangement is inconsistent with this Shipping Policy.

25. Order Cancellation Due to Delivery Restrictions

The Company may cancel an Order where:

• The Delivery Address is outside Malaysia.
• The Delivery Address is outside the Company’s available delivery coverage.
• The delivery provider cannot reasonably service the location.
• The customer provides incomplete or invalid delivery information.
• Other circumstances make delivery impractical or impossible.

Where payment has already been received, any applicable refund will be handled in accordance with the Company’s refund procedures.

26. Delivery Risk and Responsibility

The Company will take reasonable steps to ensure that Orders are properly prepared and handed over for delivery.

However, once an Order has been handed to a third-party delivery provider, certain aspects of the delivery process may be outside the Company’s direct control.

The Company shall not be responsible for delays or failures caused by circumstances beyond Our reasonable control, subject to applicable Malaysian law and the Company’s Terms & Conditions.

27. Force Majeure

The Company shall not be responsible for any delay, interruption, or failure to deliver caused by circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters.
• Floods.
• Fires.
• Severe weather.
• Pandemics or epidemics.
• Government restrictions.
• Road closures.
• Accidents.
• Strikes.
• Labour disputes.
• Courier disruptions.
• Transportation disruptions.
• Power failures.
• Internet or telecommunications failures.
• Supplier disruptions.
• Security incidents.
• Other unforeseen circumstances.

Where such circumstances occur, the Company will make reasonable efforts to minimise delays and resume normal delivery operations as soon as reasonably practicable.

28. Delivery Communications

The Company may contact You using the contact details provided during checkout for purposes relating to Your Order.

This may include:

• Order confirmation.
• Delivery updates.
• Delivery issues.
• Address verification.
• Product availability.
• Failed delivery attempts.
• Other matters necessary to complete Your Order.

You are responsible for ensuring that Your contact information remains accurate and accessible.

29. Customer Support

If You have questions regarding shipping or delivery, You may contact Us at:

INSIGHT CONCEPT SDN. BHD.
Email: insight_concept@outlook.com
Website: https://insightconcept.online/

When contacting Us regarding an Order, please provide Your Order number and relevant delivery information so that We can assist You efficiently.

30. Amendments to This Shipping Policy

The Company reserves the right to update, modify, or amend this Shipping Policy at any time.

Any changes will be published on the Website and will become effective from the stated effective date.

Customers are encouraged to review this Shipping Policy periodically to remain informed about Our current shipping and delivery arrangements.

31. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute, claim, or matter arising out of or relating to this Shipping Policy, the delivery of Goods, or the use of the Service shall be subject to the applicable laws and jurisdiction of Malaysia, subject to any mandatory rights or protections available to customers under applicable law.

32. Contact Us

For shipping, delivery, or Order-related enquiries, please contact:

INSIGHT CONCEPT SDN. BHD.
Website: https://insightconcept.online/
Email: insight_concept@outlook.com

By placing an Order through the Website, You acknowledge that You have read, understood, and agreed to this Shipping Policy.