Terms and Conditions

Definitions

For the purposes of these Terms & Conditions:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms & Conditions) refers to INSIGHT CONCEPT SDN. BHD.
• “Goods” refers to the drinks, beverages, and other items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the INSIGHT CONCEPT SDN. BHD. website, accessible from https://insightconcept.online/
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• “Website” refers to the Service operated by the Company and all pages, content, features, and functionality made available through it.
• “Products” means the Goods displayed, advertised, or offered for purchase through the Website.
• “Order Confirmation” means the confirmation issued by the Company acknowledging receipt of an Order.
• “Payment Provider” means any third-party payment service, bank, financial institution, payment gateway, or other payment service provider used to process payments.
• “Shipping Policy” refers to the Company’s shipping and delivery terms published on the Website.
• “Return, Refund and Exchange Policy” refers to the Company’s policy governing eligible returns, refunds, and exchanges published on the Website.

1. Acceptance of Terms

These Terms & Conditions govern Your access to and use of the Website and Your purchase of Goods from INSIGHT CONCEPT SDN. BHD.

By accessing the Website, browsing its content, creating an account, placing an Order, or purchasing any Goods from Us, You acknowledge that You have read, understood, and agreed to be bound by these Terms & Conditions.

If You do not agree with any part of these Terms & Conditions, You should not access the Website or place an Order through the Service.

The Company reserves the right to amend, update, or modify these Terms & Conditions from time to time. Any changes will become effective when published on the Website. Your continued use of the Service after such changes are published constitutes Your acceptance of the revised Terms & Conditions.

2. Eligibility to Use the Service

By using the Service, You represent that You have the legal capacity to enter into a binding agreement under applicable laws.

If You are accessing or using the Service on behalf of a company, organisation, or other legal entity, You represent and warrant that You have the authority to bind that entity to these Terms & Conditions.

The Company reserves the right to refuse service, cancel Orders, or restrict access to the Website where the Company reasonably believes that an individual is not legally permitted to use the Service.

3. Website Use

You agree to use the Website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the Website for any unlawful, fraudulent, or unauthorised purpose.
• Attempt to gain unauthorised access to any part of the Website, server, database, or related systems.
• Interfere with or disrupt the operation or security of the Website.
• Introduce viruses, malware, malicious code, or other harmful material.
• Use automated systems, bots, crawlers, or scraping tools to collect Website content without Our prior written consent.
• Copy, reproduce, distribute, modify, or commercially exploit Website content without permission.
• Misrepresent Your identity or provide false information.
• Use the Website in a manner that may damage the reputation or interests of the Company.
• Attempt to interfere with another customer’s use of the Service.

The Company reserves the right to suspend or terminate access to the Website where these Terms & Conditions are violated.

4. Product Information

We make reasonable efforts to ensure that all Product descriptions, photographs, prices, specifications, availability information, and other content displayed on the Website are accurate and up to date.

However, colours, packaging, appearance, labels, and other visual representations may vary slightly from the images displayed on the Website due to screen settings, product batches, packaging updates, or manufacturer changes.

The Company does not guarantee that every Product image or description will always be completely accurate, current, or error-free.

Where there is an error in Product information, the Company reserves the right to correct the information and, where appropriate, notify affected customers.

5. Availability of Goods

All Goods are subject to availability.

The display of a Product on the Website does not guarantee that the Product will remain available at the time You place an Order.

The Company reserves the right to:

• Limit the quantity of Goods available for purchase.
• Discontinue any Product at any time.
• Substitute or update Product packaging where applicable.
• Refuse or cancel an Order where the Product is unavailable.
• Correct errors relating to Product availability.

If an Order is cancelled because the requested Product is unavailable, any payment already made for the unavailable Product will be handled in accordance with the Company’s refund procedures.

6. Orders

When You place an Order through the Website, You are making an offer to purchase the selected Goods in accordance with these Terms & Conditions.

You are responsible for ensuring that all Order information provided is accurate, complete, and current, including:

• Full name.
• Delivery address.
• Contact number.
• Email address.
• Product selection.
• Quantity.
• Payment information.
• Any other information required to process the Order.

The Company is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by You.

7. Order Acceptance

After receiving an Order, the Company may send an Order Confirmation to acknowledge that the Order has been received.

An Order Confirmation does not necessarily mean that the Order has been finally accepted.

The Company reserves the right to accept, reject, or cancel an Order for reasonable reasons, including:

• Product unavailability.
• Pricing or Product information errors.
• Payment failure.
• Suspected fraudulent activity.
• Incorrect Order information.
• Delivery restrictions.
• Technical errors.
• Unreasonable or suspicious ordering activity.
• Circumstances beyond the Company’s reasonable control.

If We cancel an Order after payment has been received, the applicable amount will be refunded in accordance with Our refund procedures.

8. Pricing

All Product prices displayed on the Website are stated in the applicable currency shown at checkout.

The Company reserves the right to change Product prices at any time without prior notice.

Price changes will not normally affect Orders that have already been accepted and confirmed by the Company, except where the Order was affected by an obvious pricing or technical error.

The final amount payable by You will be displayed before You complete the checkout process.

Additional charges, including applicable delivery fees, taxes, or other charges, may apply where stated during checkout.

9. Pricing Errors

Although We take reasonable steps to ensure pricing information is accurate, errors may occasionally occur.

If a Product is displayed at an obviously incorrect price due to a technical, typographical, or system error, the Company reserves the right to cancel the affected Order.

Where payment has already been made for an Order cancelled due to such an error, the Company will arrange an appropriate refund of the amount paid for the affected Order.

10. Payment

Payment must be made using the payment methods made available through the Website at the time of checkout.

By submitting payment information, You confirm that You are authorised to use the selected payment method.

The Company does not directly store or have access to sensitive payment information where such information is processed by a third-party Payment Provider.

Payment transactions may be subject to the terms, conditions, privacy policies, and security procedures of the relevant Payment Provider.

An Order will generally only be processed after successful payment confirmation.

11. Payment Failure

If payment is unsuccessful, declined, reversed, or otherwise not received by the Company, the Company may cancel or suspend the affected Order.

The Company is not responsible for payment failures caused by Your bank, card issuer, Payment Provider, technical issues, insufficient funds, incorrect payment information, or other circumstances outside Our control.

12. Delivery and Shipping

The Company will arrange delivery of accepted Orders to the delivery address provided by You during checkout, subject to the Company’s Shipping Policy and available delivery coverage.

Estimated delivery times are provided for guidance and may vary depending on location, courier availability, public holidays, weather, traffic, operational circumstances, and other factors.

You are responsible for ensuring that someone is available to receive the Order where required.

The Company shall not be responsible for delivery failures resulting from incorrect addresses, incomplete information, failure to receive the Order, refusal to accept delivery, or circumstances outside the Company’s reasonable control.

13. Risk Upon Delivery

Unless otherwise required by applicable law, responsibility for the Goods will generally pass to You upon delivery to the address provided in the Order.

You should inspect the Goods as soon as they are received.

Any issue involving damaged, defective, spoiled, incorrect, or missing Goods should be reported to the Company within the time period specified in the Company’s Return, Refund and Exchange Policy.

14. Drinks and Perishable Goods

Certain Goods sold through the Website may be drinks, beverages, or other products that may be affected by storage conditions, temperature, handling, or time.

You are responsible for properly storing the Goods after delivery and following any storage instructions provided on the Product packaging or Website.

The Company shall not be responsible for deterioration, damage, contamination, or other issues caused by improper storage or handling after delivery.

Customers should not consume any Product that appears spoiled, damaged, contaminated, leaking, or otherwise unsafe. Where applicable, customers should contact the Company promptly and provide the required evidence.

15. Returns, Refunds and Exchanges

All returns, refunds, and exchanges are subject to the Company’s Return, Refund and Exchange Policy.

Goods are generally not exchangeable or refundable unless the circumstances meet the eligibility requirements specified in that policy.

Eligible circumstances may include receiving the wrong item, receiving an item that does not match the advertised specifications or description, receiving spoiled, damaged, or defective Goods upon delivery, or other circumstances expressly covered by the Company’s policy.

Customers may be required to provide an unboxing video, photographs, Order details, or other supporting evidence.

All claims must be submitted within the applicable time limit stated in the Return, Refund and Exchange Policy.

16. Customer Responsibilities

You are responsible for:

• Providing accurate and complete Order information.
• Reviewing Your Order before payment.
• Ensuring the delivery address is correct.
• Being available to receive the Order where necessary.
• Inspecting the Goods promptly upon delivery.
• Following applicable Product storage instructions.
• Providing accurate information when submitting a return or refund request.
• Keeping relevant packaging, labels, and evidence where a claim is made.
• Using the Goods in accordance with applicable instructions.

17. Cancellation of Orders

Once an Order has been submitted, cancellation may not be possible if the Order has already been processed, prepared, packed, or dispatched.

If You wish to cancel an Order, You should contact the Company as soon as possible.

The Company will determine whether cancellation is possible based on the status of the Order.

Where cancellation is approved and payment has already been made, any applicable refund will be processed in accordance with the Company’s refund procedures.

18. Intellectual Property

All content available on the Website, including but not limited to:

• Text.
• Product descriptions.
• Photographs.
• Graphics.
• Logos.
• Trademarks.
• Icons.
• Website design.
• Layout.
• Videos.
• Software.
• Code.
• Other materials.

is owned by or licensed to the Company unless otherwise stated.

You may access and use the Website for personal and lawful purposes only.

You must not reproduce, distribute, modify, publish, transmit, sell, license, create derivative works from, or commercially exploit Website content without the Company’s prior written consent.

19. User-Submitted Content

If You submit reviews, comments, photographs, feedback, testimonials, or other content to the Company through the Website or other communication channels, You represent that You have the right to submit such content.

You grant the Company a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, and distribute such content for legitimate business, marketing, promotional, or operational purposes, subject to applicable law.

The Company reserves the right to remove content that is unlawful, misleading, offensive, abusive, defamatory, fraudulent, or otherwise inappropriate.

20. Third-Party Services

The Website may use third-party services, including payment gateways, delivery providers, hosting providers, analytics services, communication services, or other technology providers.

Your use of third-party services may be subject to separate terms and privacy policies imposed by those third parties.

The Company is not responsible for the availability, performance, security, or policies of third-party services to the extent permitted by applicable law.

21. Links to Third-Party Websites

The Website may contain links to third-party websites or services.

Such links are provided for convenience and do not necessarily constitute an endorsement, recommendation, or affiliation with the third party.

The Company does not control third-party websites and is not responsible for their content, availability, accuracy, security, privacy practices, or terms.

You access third-party websites at Your own risk.

22. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

The Company makes reasonable efforts to maintain accurate and reliable Website information but does not guarantee that the Website will always be available, uninterrupted, secure, complete, accurate, or free from errors.

The Company does not guarantee that the Website will be compatible with every device, browser, operating system, or internet connection.

Nothing in these Terms & Conditions excludes or limits any rights or protections that cannot lawfully be excluded or limited under applicable law.

23. Limitation of Liability

To the maximum extent permitted by applicable law, INSIGHT CONCEPT SDN. BHD. shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from or related to the use of the Website or purchase of Goods.

This may include losses arising from:

• Website interruptions.
• Technical failures.
• Delivery delays caused by third parties.
• Incorrect information supplied by You.
• Improper storage or handling of Goods after delivery.
• Unauthorised access caused by circumstances outside the Company’s reasonable control.
• Events beyond the Company’s reasonable control.

Nothing in these Terms & Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

24. Indemnification

To the extent permitted by applicable law, You agree to indemnify and hold harmless INSIGHT CONCEPT SDN. BHD., its directors, employees, representatives, agents, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms & Conditions.
• Your unlawful use of the Website.
• Your misuse of the Goods.
• Your violation of any applicable law or third-party rights.
• Information or content submitted by You that is false, misleading, unlawful, or infringing.

25. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters.
• Floods.
• Fires.
• Severe weather.
• Epidemics or pandemics.
• Government restrictions.
• Acts of war.
• Civil unrest.
• Strikes.
• Labour disputes.
• Power outages.
• Internet or telecommunications failures.
• Courier or logistics disruptions.
• Supplier disruptions.
• Cybersecurity incidents.
• System failures.
• Other events beyond the Company’s reasonable control.

Where such circumstances occur, the Company will make reasonable efforts to minimise the impact and resume normal operations as soon as reasonably practicable.

26. Suspension and Termination

The Company may suspend, restrict, or terminate Your access to the Website without prior notice where We reasonably believe that You have:

• Breached these Terms & Conditions.
• Engaged in fraudulent or abusive activities.
• Attempted to compromise the security of the Website.
• Used the Website for unlawful purposes.
• Provided false or misleading information.
• Engaged in conduct that may harm the Company or other users.

Termination will not affect rights or obligations that accrued before termination.

27. Privacy

Your use of the Website may involve the collection and processing of personal information.

The Company will handle personal information in accordance with its applicable Privacy Policy and applicable Malaysian laws and regulations.

By using the Service, You acknowledge that You should review the Company’s Privacy Policy to understand how personal information may be collected, used, stored, and disclosed.

28. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

Any dispute, claim, or matter arising out of or relating to these Terms & Conditions, the Website, or any purchase of Goods shall be subject to the applicable laws and jurisdiction of Malaysia.

You agree to submit to the jurisdiction of the competent courts of Malaysia in relation to any dispute arising from or connected with these Terms & Conditions, subject always to any mandatory rights or protections available to You under applicable law.

29. Severability

If any provision of these Terms & Conditions is determined by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable.

If modification is not possible, the affected provision shall be severed.

The remaining provisions of these Terms & Conditions shall continue to remain valid and enforceable.

30. Waiver

Failure by the Company to enforce any provision of these Terms & Conditions shall not constitute a waiver of the Company’s right to enforce that provision or any other provision in the future.

Any waiver must be expressly made by the Company to be effective.

31. Entire Agreement

These Terms & Conditions, together with any policies or documents expressly incorporated into them, constitute the entire agreement between You and the Company concerning Your use of the Service and purchase of Goods.

They supersede any prior agreements, communications, representations, or understandings relating to the same subject matter, except where otherwise required by applicable law.

32. Changes to These Terms & Conditions

The Company reserves the right to revise, update, or modify these Terms & Conditions at any time.

The updated version will be published on the Website with the applicable effective date.

You are responsible for reviewing the Terms & Conditions periodically.

Your continued access to or use of the Service after the updated Terms & Conditions have been published constitutes Your acceptance of the changes, to the extent permitted by applicable law.

33. Contact Us

If You have any questions, concerns, or enquiries regarding these Terms & Conditions, please contact:

INSIGHT CONCEPT SDN. BHD.
Website: https://insightconcept.online/
Email: insight_concept@outlook.com

By accessing the Website or placing an Order, You acknowledge that You have read, understood, and agreed to these Terms & Conditions.