Privacy Policy

1. Introduction

INSIGHT CONCEPT SDN. BHD. (“Company”, “We”, “Us”, or “Our”) respects Your privacy and is committed to protecting Your personal information.

This Privacy Policy explains how We collect, use, disclose, store, and protect personal information when You access or use Our Website, place an Order, contact Us, or otherwise interact with Our services.

By accessing or using https://insightconcept.online/, You acknowledge that You have read and understood this Privacy Policy.

This Privacy Policy should be read together with Our Terms & Conditions, Shipping Policy, and Return, Refund and Exchange Policy.

2. Definitions

For the purposes of this Privacy Policy:

• “Company” refers to INSIGHT CONCEPT SDN. BHD.
• “Website” refers to https://insightconcept.online/.
• “Service” refers to the Website and the services provided through it.
• “Personal Data” or “Personal Information” means information that identifies You or can reasonably be used to identify You.
• “Order” means a request by You to purchase Goods from Us.
• “Goods” refers to the drinks, beverages, and other products offered for sale through the Website.
• “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, where applicable.

3. Information We Collect

We may collect personal information that You voluntarily provide to Us when You use Our Website or purchase Our Goods.

Depending on how You interact with Us, this information may include:

• Full name.
• Email address.
• Telephone or mobile number.
• Billing address.
• Delivery address.
• Shipping information.
• Order details.
• Product purchase history.
• Payment-related information.
• Customer enquiries and communications.
• Feedback, reviews, or other information You choose to submit.
• Information provided when You contact Our customer support.

We only collect information that is reasonably necessary for legitimate business purposes and the provision of Our services.

4. Payment Information

When You make a purchase through Our Website, payment may be processed through third-party payment gateways or payment service providers.

Depending on the payment method used, You may be required to provide payment-related information such as card or account details directly to the relevant payment provider.

Where payment is processed by a third party, We may not directly receive or store Your complete payment card or banking credentials.

Your use of third-party payment services may also be subject to the privacy policy and terms of the relevant payment provider.

5. Information Collected Automatically

When You access Our Website, certain technical information may be collected automatically by Our Website, hosting provider, analytics tools, or other technologies.

This information may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• General geographic information.
• Pages visited.
• Time and date of access.
• Referring website.
• Website interaction information.
• Device and connection information.

This information may be collected through cookies, server logs, analytics technologies, and similar tools.

6. Cookies

Our Website may use cookies and similar technologies to improve Your browsing experience and support Website functionality.

Cookies may be used to:

• Keep the Website functioning properly.
• Remember preferences.
• Maintain shopping cart or checkout information.
• Understand how visitors use the Website.
• Improve Website performance.
• Analyse Website traffic.
• Provide relevant Website functionality.
• Help Us improve Our services.

You may be able to control or disable cookies through Your browser settings.

However, disabling certain cookies may affect the functionality or availability of some features of the Website.

7. How We Use Personal Information

We may use Your personal information for purposes including:

• Processing and fulfilling Orders.
• Processing payments.
• Arranging delivery of Goods.
• Communicating with You about Your Order.
• Responding to enquiries and customer support requests.
• Managing refunds, returns, and exchanges.
• Verifying Order information.
• Maintaining customer records.
• Improving Our Goods and services.
• Improving Website functionality and performance.
• Detecting and preventing fraudulent or suspicious activities.
• Protecting the security of Our Website and business.
• Managing customer relationships.
• Complying with applicable legal and regulatory requirements.
• Resolving disputes.
• Enforcing Our Terms & Conditions and other policies.
• Sending marketing communications where permitted and where applicable.
• Performing other legitimate business activities.

8. Order and Delivery Information

When You place an Order, We need to collect certain information to process and deliver Your purchase.

This may include Your:

• Name.
• Contact number.
• Email address.
• Delivery address.
• Order details.
• Payment status.
• Delivery information.

This information may be shared with relevant delivery providers or service providers where necessary to complete and deliver Your Order.

9. Communications

We may use Your contact information to communicate with You regarding:

• Orders.
• Payments.
• Delivery.
• Returns.
• Refunds.
• Exchanges.
• Customer service enquiries.
• Changes to Our services.
• Important Website notices.
• Security matters.
• Other information necessary to provide Our services.

Where permitted by applicable law, We may also send promotional or marketing communications.

You may request to stop receiving promotional communications by following the unsubscribe instructions provided in the relevant communication or by contacting Us.

Please note that even if You opt out of marketing communications, We may still send essential transactional or service-related communications.

10. Sharing Personal Information

We do not sell Your personal information as a business practice.

We may disclose or share personal information with third parties where reasonably necessary to operate Our business and provide Our services.

These parties may include:

• Payment processors.
• Payment gateways.
• Banks and financial institutions.
• Delivery and courier providers.
• Website hosting providers.
• Website development and maintenance providers.
• IT service providers.
• Analytics providers.
• Communication service providers.
• Customer support providers.
• Professional advisers.
• Legal advisers.
• Government authorities or regulatory bodies where required by law.

Third parties may only receive information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

11. Delivery and Courier Providers

To deliver Your Order, We may provide relevant information to delivery providers.

This may include:

• Recipient name.
• Delivery address.
• Contact number.
• Order or parcel information.
• Delivery instructions.

This information is provided so that the delivery provider can perform the delivery service.

The delivery provider may have its own privacy practices and policies governing its handling of personal information.

12. Legal Requirements

We may disclose Your personal information where We believe disclosure is necessary or appropriate to:

• Comply with applicable laws.
• Respond to lawful requests from government authorities.
• Comply with court orders or legal processes.
• Protect Our rights or property.
• Investigate fraud or unlawful activities.
• Protect the safety of Our customers, employees, or other persons.
• Enforce Our agreements, policies, or Terms & Conditions.

13. Business Transactions

If INSIGHT CONCEPT SDN. BHD. is involved in a merger, acquisition, restructuring, sale of assets, transfer of business, or similar transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Where required, We will take reasonable steps to ensure that personal information continues to be handled appropriately.

14. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against:

• Unauthorised access.
• Unauthorised disclosure.
• Loss.
• Misuse.
• Alteration.
• Destruction.
• Accidental damage.

However, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure.

Accordingly, while We take reasonable measures to protect Your information, We cannot guarantee absolute security.

15. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including for:

• Processing and fulfilling Orders.
• Maintaining business and transaction records.
• Customer support.
• Accounting and financial purposes.
• Legal and regulatory compliance.
• Dispute resolution.
• Fraud prevention.
• Enforcing agreements and policies.

When personal information is no longer reasonably required, We may securely delete, destroy, anonymise, or otherwise dispose of it in accordance with applicable requirements.

16. Accuracy of Personal Information

You are responsible for ensuring that the personal information You provide to Us is accurate, complete, and current.

If any of Your information changes, You should notify Us so that We can update Our records where appropriate.

Providing inaccurate or incomplete information may affect Our ability to process Your Order, contact You, or deliver Your Goods.

17. Access to Personal Information

Subject to applicable laws and requirements, You may request access to personal information that We hold about You.

You may contact Us at insight_concept@outlook.com if You wish to make an access request.

We may need to verify Your identity before processing the request.

Certain information may be withheld where permitted or required by applicable law.

18. Correction of Personal Information

If You believe that personal information We hold about You is inaccurate, incomplete, or outdated, You may contact Us and request that the information be corrected.

We may request additional information or documentation to verify Your identity and the requested correction.

19. Withdrawal of Consent

Where We rely on Your consent to process personal information, You may withdraw Your consent by contacting Us, subject to applicable legal requirements and reasonable limitations.

Withdrawal of consent may affect Our ability to provide certain services, process certain requests, or communicate with You.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

20. Marketing Communications

Where permitted by applicable law, We may use Your contact information to provide information about Our Products, promotions, offers, or services.

You may opt out of marketing communications at any time.

You can do so by:

• Following the unsubscribe instructions in the relevant communication; or
• Contacting Us at insight_concept@outlook.com.

We will take reasonable steps to process Your request within an appropriate period.

21. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

We do not knowingly request or intentionally collect personal information from children for purposes unrelated to providing Our services.

If You believe that a child has provided personal information to Us in circumstances where such collection was not appropriate, please contact Us at insight_concept@outlook.com.

22. Third-Party Websites

Our Website may contain links to websites, applications, or services operated by third parties.

These third-party websites are not controlled by INSIGHT CONCEPT SDN. BHD.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policy of any third-party website You visit.

23. Third-Party Services

Our Website may rely on third-party services for functions such as:

• Payment processing.
• Website hosting.
• Analytics.
• Website security.
• Email communications.
• Delivery.
• Customer support.
• Website functionality.

These third parties may process personal information on Our behalf or independently, depending on the nature of the service.

Their handling of personal information may be governed by their own privacy policies and applicable laws.

24. International Transfers of Personal Information

Some of Our third-party service providers may operate or maintain systems outside Malaysia.

Where personal information is transferred, stored, or processed outside Malaysia, We will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

25. Data Breach

If We become aware of a personal data breach that requires notification under applicable law, We will take reasonable steps to investigate, contain, and address the breach and make any notifications required by applicable law.

We may also take appropriate measures to prevent or reduce the likelihood of similar incidents occurring in the future.

26. Privacy of Payment Transactions

We use reasonable measures to protect information associated with transactions made through Our Website.

However, payment transactions may involve third-party payment processors, banks, or financial institutions.

The Company does not guarantee the security of systems operated entirely by third parties and is not responsible for security incidents occurring within third-party systems outside Our reasonable control.

27. Fraud Prevention

We may process personal information to identify, investigate, and prevent:

• Fraudulent transactions.
• Suspicious Orders.
• Payment abuse.
• Refund abuse.
• Identity misuse.
• Unauthorised Website activity.
• Other unlawful or fraudulent activities.

Where necessary, information may be shared with payment providers, delivery providers, professional advisers, authorities, or other relevant parties.

28. Business Records

We may retain transaction information and other records necessary for accounting, tax, auditing, legal, regulatory, operational, and business purposes.

Such records may include:

• Order information.
• Payment records.
• Invoices.
• Delivery information.
• Customer communications.
• Refund records.
• Return and exchange records.

29. Changes to This Privacy Policy

We reserve the right to update, modify, or amend this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to Our business.
• Changes to Our Website.
• Changes to the services We use.
• Changes to applicable laws or regulations.
• Changes to Our data handling practices.
• Other operational or security requirements.

Any updated Privacy Policy will be published on this page with a revised effective date.

You are encouraged to review this Privacy Policy periodically.

30. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute relating to this Privacy Policy or the handling of personal information by the Company shall be subject to the applicable laws and jurisdiction of Malaysia, subject to any mandatory rights or protections available to You under applicable law.

31. Contact Us

If You have any questions, concerns, requests, or complaints regarding this Privacy Policy or Our handling of personal information, please contact Us:

INSIGHT CONCEPT SDN. BHD.
Website: https://insightconcept.online/
Email: insight_concept@outlook.com

When contacting Us regarding personal information, please provide sufficient details for Us to understand and respond to Your request.

32. Acknowledgement

By accessing or using https://insightconcept.online/, placing an Order, or otherwise interacting with Our Service, You acknowledge that You have read and understood this Privacy Policy and agree to the collection and use of personal information as described herein, subject to applicable Malaysian privacy and data protection laws.